ENFORCING OPERATIONAL DISCIPLINE

SLA and Escalation

A discovered vulnerability means nothing if it sits in a Jira backlog for 60 days. OSM enforces strict Service Level Agreements (SLAs) across your DevSecOps pipeline through autonomous tracking, nudging, and executive escalation.

100% SLA Lifecycle Tracking
Zero Stale Critical Tickets
Auto Jira Integration
01

Dynamic Ticketing

Seamlessly generate rich, contextual tickets in DevOps platforms with exact fix paths.

Integrations
02

Drift Prevention

Monitor the vulnerability state daily without relying on developer self-reporting.

Automated
03

Escalation Chains

If a high-risk issue hits day 14, automate a warning to the CISO directly.

Accountability
04

Team Analytics

Track MTTR metrics by business unit to uncover resourcing bottlenecks.

MTTR
WORKFLOW AUTOMATION

The Ultimate Nudge Engine

OSM acts as an autonomous project manager. When an assigned developer stalls on a fix, the platform sends contextual Slack/Teams nudges containing the precise PR code patch required.

  • Bi-directional Jira/ServiceNow sync
  • Automated PR generation
  • Slack/Teams webhook integration
> Checking SLA for Ticket SEC-401.> Status: In Progress. Days open: 12.> [ESCALATING] Nudging Dev Team alpha.> "Fix code attached. Please merge PR #882."
METRICS VISIBILITY

Holding Teams Accountable

No more hiding behind opaque engineering metrics. The platform visualizes exact remediation velocities segmented by team, cloud environment, or compliance framework.

  • MTTR standard deviations
  • Risk burn-down charts
  • Executive accountability rollups
> Aggregating Team B triage speeds.> Average time to patch Critical: 48h.> Average time to patch High: 7 days.> Team B operating within optimal SLAs.

Automate Your Governance

Ensure critical security risks are resolved before the adversary exploits them.

View Feature Set